How do I cancel an order?

When you cancel and order, in essence you are voiding the order record. Often times the order will have related records such as shipments and payments. If this is the case, you will need to address those items before you can void the order. We recommend that you refer to your internal policy and procedures before proceeding with the following checklist.

  1. Return all shipments.
  2. Issue a credit to the customer.
  3. Void the order.
  4. If necessary, use the customer credit to pay for the new order, or to issue a refund to the customer.

Keep in mind, it is always best to make entries in aACE to reflect reality. It helps keep inventory and accounting in balance.

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