Be sure to follow your internal procedures and your vendor's return policy when returning items.
To enter a returning shipment to a vendor, follow the steps below.
- Start from the originating purchase order. To locate the PO containing the items you wish to return, click the Purchase Items screen link and search by item or vendor to isolate the PO.
- When you find the PO, navigate to the PO Management screen and create a return shipment.
- When the shipment log appears, enter the quantity for each line item in your return and save the record. In our example, we are returning 500 gadgets.
- When the confirmation dialog appears, click Yes to mark the log as shipped or click Not Yet to save it and leave it pending. NOTE: Once the log is marked as shipped, inventory counts will update.