Processing customer returns

There will be times when you need to process a return for a customer. In doing so, be sure to follow your internal policy regarding returned merchandise shipments, credit adjustments and refunds.

Below is a list of links to the topics that will help you process returns in aACE.

  1. Create a Returning Shipment record to track the returning merchandise.
  2. Adjust the order to reflect the item count adjustments.
  3. Create a Credit Adjustment invoice to reflect any refund amounts.
  4. Receive the incoming returns.

As a reminder, it is always a good idea to make notes for such returns and adjustments in order to build a historical log should you ever need to review it in the future. Refer to the help topics on line item notes and record logs for more information.

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