To process a credit card chargeback without refunding the money, follow these steps.
- Disable credit card integration. Since credit card integration is a system-wide setting, you’ll need to do this at a time when you know that no credit cards are being processed. Navigate to System Admin > aACE Preferences > Credit Card Setup and uncheck the Credit Card Integration flag.
- Void the receipt. You’ll have the option to give it a reversal date if the chargeback needs to be backdated; the reversal date must match the date that the bank pulled funds from your bank account to refund the transaction.
- Re-enable credit card integration. Navigate to System Admin > aACE Preferences > Credit Card Setup and make sure that the Credit Card Integration flag is checked.
- Create a general journal entry to cover the chargeback fee. Consult your accountant to ensure that this fee is being properly attributed in your ledger.