Getting Started with aACE Support

Welcome to aACEsoft Support

At aACEsoft, we are dedicated to helping you get the most out of your aACE solution. That’s why we make it easy for you to find the solutions you’re looking for.

Self-Service Help Center
Our help guides are grouped into sections, and the articles are written in an easy to use step-by-step format. The Help Center is updated regularly with new help guides, so check back often or submit a ticket if you don’t find the answer you’re looking for. To use the Help Center, browse the sections listed on the home page or search for specific keywords in the search bar at the top of every page.

Support Tickets
If you don’t find what you're looking for in the Help Center, follow these steps to open a ticket and become a user in our help system:

  1. Email us at with a detailed description of the issue or request, including detailed steps taken to recreate the issue (if applicable) and the timeframe in which you need a response, or click “Submit a request” above and input that same information into the form provided. Please note that the email address you use to open a ticket will be the email address you will use within our help system to receive updates and respond to tickets.
  2. If this is your first time using our support system, look for an email with the subject line “aACEsoft Support welcome email.” You will be prompted to verify your account and create a password. If you do not receive this email within 24 hours please check your spam filter before resubmitting your ticket.
  3. You will receive a separate email acknowledging receipt of your ticket. This will include a link to your ticket in our support system, where you can check its status and converse with our knowledgeable agents. When logged into our Help Center, you can click on your name at the top right corner of this page and select “My Activities” from the drop-down menu to view a list of your open tickets.

When one of our agents responds to your ticket, you will be notified via email. You can reply to the thread via email or by clicking the link to view your ticket in our help system.

Telephone Support
When you have an urgent problem and want to talk it through with one of our agents, call our support desk at 212-532-1378 x202 on Monday through Friday from 9:00 a.m. to 5:00 p.m. (ET). You’ll find our support staff to be friendly and knowledgeable and ready to help you get the most out of aACE.

Have more questions? Submit a request
Powered by Zendesk